FAQ
Frequently Asked Questions
Orders & Products
Do you ship worldwide?
Yes, we ship to the UK, EU, USA, Canada, selected international destinations. If your country cannot be serviced by our couriers, we will notify you and issue a full refund.
Are all AjiBèkè pieces made to measure?
We offer both Made-to-Measure garments, Pre-order and Ready-to-Wear limited collections. Each product page will specify whether the piece is made-to-measure or ready-to-wear.
Can I customise a design?
Yes, some of our pieces can be customised for an additional surcharge. Please contact our team before placing your order to confirm availability.
Sizing & Fit
How do I know my size?
Our [Size Guide] provides UK, EU, and US conversions, along with body measurements for each size. For made-to-measure pieces, please refer to our [How to Measure Guide] and follow the instructions carefully.
Do you offer plus sizes?
Yes. Our Ready-to-Wear range goes up to size 20. For sizes above 20 or bespoke fits, we offer a made-to-measure service.
What if my item doesn’t fit?
Ready-to-Wear items may be exchanged within 14 days (see Returns Policy - make this clickable).
Made-to-Measure items are final sale.
Garment Care
How should I care for my AjiBèkè piece?
Because our garments are made with authentic fabrics and trims (aso-oke, adire, crepe, raffia), we recommend:
• Hand wash gently at 30°C with mild detergent
• Do not tumble dry
• Air dry naturally in the shade
• Store carefully to protect delicate trims
Do colours run on adire or batik fabrics?
As these are naturally dyed, slight colour release may occur in the first few washes. We recommend washing separately.
Orders & Delivery
Processing Times
How long is processing time?
Each AjiBèkè piece is crafted with care. Processing times depend on the type of order and delivery region.
UK
• Ready-to-Wear (limited stock): Dispatched within 5 working days
• Pre-Ordered Items: Dispatched within 14 working days
• Made-to-Measure: Dispatched within 6–8 weeks
Europe (EU)
• Ready-to-Wear (limited stock): Dispatched within 5 working days
• Pre-Ordered Items: Dispatched within 18 working days
• Made-to-Measure: Dispatched within 6–8 weeks
USA & Canada
• Ready-to-Wear (limited stock): Dispatched within 7 working days
• Pre-Ordered Items: Dispatched within 20 working days
• Made-to-Measure: Dispatched within 8 weeks
Rest of World
• Ready-to-Wear (limited stock): Dispatched within 7–10 working days
• Pre-Ordered Items: Dispatched within 20–22 working days
• Made-to-Measure: Dispatched within 8–10 weeks
How long will my order take?
• UK: 2–4 working days (£8.99)
• EU: 4–6 working days (£15.99)
• USA & Canada: 6–9 working days (£24.99)
• Rest of World: 7–12 working days (£29.99)
Do you offer express shipping?
Currently, we offer standard tracked shipping. Express options may be added in the future.
Will I have to pay customs fees?
International customers may be subject to customs duties, taxes, or clearance fees. These are the responsibility of the customer.
Returns & Exchanges
Can I get a refund?
• Made-to-Measure: Final sale, no refunds or exchanges.
• Ready-to-Wear: No refunds, but you may exchange for another item in stock or receive store credit.
What if my item arrives damaged?
If your item arrives faulty or incorrect, please contact us within 7 days of delivery for an exchange or store credit.